My discount code or promotion is not working in the shopping cart. What can I do?

Are you unable to apply your discount code, or is a promotion not showing up in your shopping cart? Check these points.

Common causes

  • Enter the code exactly as you received it, without any spaces before or after it.
  • Check if the code is still valid (codes often have an expiration date).
  • Some codes only apply to a minimum order amount or only to certain products.
  • You can usually only use one code per order, and codes cannot be combined with an ongoing promotion.

Still not working? Please contact us with the code and what is in your shopping cart, and we will look into it for you.