Has your order been delivered according to the track & trace but you haven't received anything, or has your package been stationary for a long time?
Check this first
- Check if the delivery person left the package with neighbors or in another place (check the track & trace for details).
- Check if someone else at your address accepted the package.
Contact us
Is your package still missing? Contact us with your order number. We will then start an investigation with DHL. As soon as this is completed and the package has not been found, we will provide an appropriate solution, such as a new delivery or a refund.