Is the back of your device lifting, is the battery bulging, or is your device getting very hot? Take this seriously and follow these steps.
Stop using it immediately
- Do not use the device anymore and do not charge it.
- Turn the device off if it is safe to do so.
- Keep it away from heat, direct sunlight, and flammable items, and place it on a non-flammable surface.
- Never try to remove, press, or puncture the battery yourself.
Report it to us
You should not try to repair a swollen or overheated battery yourself. Contact us or register your device for our send-in repair service via support.oppo.com/nl/send-in-repair/. Describe what you see and include a photo if possible, and we will help you safely.