Do you have a technical question or a problem with your OPPO device, for example with software updates, Android Auto, Google Play, mobile data (4G/5G), file transfer, or an app that crashes? This is the fastest way to get the right help.
First steps
- Check if your device is fully updated via Settings, About device, Software update.
- Restart your device once.
- For a specific feature or error message, the manual and support at support.oppo.com (search by your model) will help.
Still not working?
If the problem persists, it may be a defect. Register your device for our send-in repair service via support.oppo.com/nl/send-in-repair/ or contact us with your model and a description of the problem. Make a backup first, as data may be lost during a repair.
Note: Software updates for ColorOS are rolled out by OPPO. Unfortunately, we cannot speed up or indicate exactly when an update will be available for your model.